Snugglestitch Creations
Last updated: 17 October 2026
1. Who We Are
Snugglestitch Creations is a UK-based handmade crochet business offering handmade crochet creations, personalised gifts and custom orders.
For privacy enquiries, please email magic@snugglestitchcreations.co.uk.
2. Personal Information We Collect
When you purchase products, make an enquiry or request a personalised creation, we may collect your name, email address, telephone number, billing and delivery information, order details, customisation preferences and messages you send us.
We may also process photographs or other information you voluntarily provide for custom orders, and technical information necessary to operate and secure our website.
3. How We Use Your Information
We use personal information to respond to enquiries, prepare personalised creations, process and deliver orders, manage payments, provide customer service, maintain business records, prevent fraud and comply with legal obligations.
Depending on the circumstances, our lawful bases for processing information include performing a contract, complying with legal obligations, our legitimate interests in operating our business, and consent where required.
4. Payments
We currently use SumUp to process payments. We do not intentionally collect or store customers’ complete payment card details ourselves. Payment providers process relevant information in accordance with their own privacy notices.
Our website uses WooCommerce for online shopping functionality. The payment services available at checkout will depend on the payment methods we have enabled.
5. Deliveries
We may use Royal Mail, Evri, DPD and InPost to deliver orders. We share the information reasonably necessary to arrange delivery, which may include your name, delivery address and contact details where required.
6. Custom Orders and Photographs
Customers may provide names, photographs, design preferences or other personalisation details to help us create their requested products. We use this information to discuss and fulfil their orders.
We will seek appropriate permission before publishing identifiable customer photographs or personal information for promotional purposes.
7. Cookies
Our WordPress and WooCommerce website may use essential cookies to support shopping baskets, checkout, security and website functionality.
Where non-essential analytics, advertising or marketing cookies are used, we will provide appropriate information and obtain consent where required.
8. Marketing Emails
We currently use customer email addresses primarily to communicate about orders and enquiries.
We may introduce optional promotional emails in the future. Where consent is required, customers will be asked to actively opt in and will be able to unsubscribe or withdraw consent at any time.
9. Sharing Your Information
We may share relevant information with payment providers, delivery companies, website hosting and e-commerce service providers, professional advisers, and public authorities where legally required.
We do not sell customer personal information.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfil orders, respond to enquiries, manage customer service matters and meet legal or accounting requirements. Information no longer needed will be securely deleted or anonymised where appropriate.
11. Your Data Protection Rights
Under UK data protection law, you may have rights to access, correct or request deletion of your personal information, restrict or object to certain processing, request data portability where applicable, and withdraw consent where processing is based on consent.
To exercise your rights, email magic@snugglestitchcreations.co.uk.
You may also raise a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
12. Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure, including using appropriate website security and payment-processing services.
13. International Data Transfers
Some service providers may process personal information outside the United Kingdom. Where applicable, we will use appropriate safeguards required by UK data protection law.
14. Changes to This Policy
We may update this Privacy Policy when our services, website functionality or legal obligations change. The latest version will be published on this page.
15. Contact Us
Snugglestitch Creations
Email: magic@snugglestitchcreations.co.uk